Sydney Light Rail information hub

Transport for NSW has put in place a mobile information hub, travelling across the CBD and South East to provide the community with information about light rail construction.

Street teams will be in place to answer questions about construction and traffic arrangements. To see where our street teams will be, check out the monthly schedule below.

You can find our street teams at the following locations:

  • Surry Hills - 3 Nov (9am - 3.30pm)
  • Moore Park Produce Markets - 7 Nov (8am - 2pm)
  • Kingsford roaming, Meeks St - 14 - 16 Nov (10am - 4pm)
  • Kingsford Noodle Markets - 17 Nov (10am - 5pm)
  • Chalmers St roaming - 23 - 24 Nov (10am - 4pm)
  • St Andews Square - 27 - 28 Nov (10am - 4pm)

Alternative accommodation

Alternative accommodation is offered as respite for residents who would otherwise be impacted by noise from intense out-of-hours construction for the CBD & South East Light Rail. Accommodation is offered by either ALTRAC, the consortium delivering the project, or Transport for NSW, based on work schedules.

Under planning approval conditions, ALTRAC is required to offer alternative accommodation to residents where it proposes three consecutive nights of work involving high impact noise.

To ensure more respite is available for residents, Transport for NSW offers additional alternative accommodation above and beyond the respite ALTRAC is required to provide. The Transport for NSW additional alternative accommodation is offered to residents on a case by case basis following careful assessment of the intensity of scheduled out-of-hours work and noise modelling guidelines.

Typically offers are made where there are more than three nights of work in a calendar week. After identifying impacted residents, Transport for NSW provides a letterbox drop and/or an email with the alternate accommodation offer.

For more information email projects@transport.nsw.gov.au or for urgent enquiries call the 24-hour construction response line on 1800 775 465.   

Business forums

The CBD and South East Light Rail will deliver significant economic benefits for Sydney. Constructing the light rail through a busy urban environment will not be without challenges however keeping Sydney open for business during this process is a primary goal of the project team.

Access to businesses and properties will be maintained during construction and operation of the light rail and Transport for NSW is working with businesses to ensure they have the information and support they need to understand and adjust to the changes required during construction.

Business forums have been established across the CBD and South East Light Rail route. There are three business forums:

  • CBD
  • Surry Hills / Moore Park
  • Randwick / Kingsford / Kensington

These forums provide a regular opportunity for businesses to learn more about the project, its potential impacts and how they can best prepare for construction. If you would like to attend the next business forum in your area, please contact Sydney Light Rail by emailing projects@transport.nsw.gov.au call 1800 684 490.

You will be required to register before attending any of the business forums.

Sydney Light Rail Business Forum Terms of Reference 

Business Reference Group

The Sydney Light Rail (SLR) Business Reference Group has been established as a consultative group to make recommendations on initiatives that would support businesses along the alignment through the construction period. It is intended that the SLR Business Reference Group will run until the completion of construction of the CBD and South East Light Rail.

Sydney Light Rail Business Reference Group Terms of Reference

Minutes from previous meetings can be found in our library section under Business and Community Information

Parking and loading in Surry Hills

Loading Zone access is a key priority throughout light rail construction. By working directly with businesses and residents new loading zones have been created in nearby streets to service the Devonshire Street precinct, while others have been relocated. The hours of operation for some loading zone areas have been extended to provide greater opportunity for deliveries to be scheduled outside of peak hours. For more information, see our Surry Hills parking and loading zones map.

Travel Choices

Travel Choices is a free, dedicated business resource, which prepares organisations of all sizes for changes to the transport and road network during construction of the CBD and South East Light Rail and promotes long-term travel behaviour change.

Since August 2015, the Travel Choices team has worked with more than 640 organisations in the Sydney CBD offering a range of support, including one-to-one consulting, group workshops, management briefings and ongoing information, advice and resources.

For information on how you and your business can get involved, contact the Travel Choices team directly by emailing travelchoices@transport.nsw.gov.au or calling 1800 632 500.

 

Small Business Assistance Program

What is the Sydney Light Rail Small Business Assistance Program?
The Small Business Assistance Program assists small businesses on the light rail alignment who believe they have been impacted where construction is taking longer than initially advised.

The Assistance Program includes an ex-gratia payment to assist businesses with their rent for eligible small businesses that are directly facing the light rail alignment.

What are the requirements for the ex-gratia payment?
To apply for rent assistance, businesses will need to meet the following criteria:             

  • Small businesses employing fewer than 50 full-time equivalent employees;               
  • The place of business is situated along the alignment in close proximity to and impacted by construction activity;         
  • The place of business is located in a zone where construction is taking longer than initially advised

In order to be assessed, businesses that meet the above criteria need to provide:             

  • Signed financial statements prior to the beginning of Light Rail construction, and for the period since construction began; and              
  • Any additional information requested by Transport for NSW that shows how the Light Rail construction has impacted the business.

As at 3 December 2018:

  • 146 businesses have officially applied and provided all necessary information for assessment 
  • 115 businesses have been offered assistance
  • More than $17.2 million in ex gratia payments to businesses has been approved by the Minister.

How long will it take?
Applications are assessed as quickly as possible, once all financial statements and any additional information required has been provided to Transport for NSW. On average, applications are determined within less than four weeks after all information has been received.

Who can I contact for more information?
Please email SLRBizassistance@transport.nsw.gov.au if you have any questions

Our  Small Business Assistance Program Fact Sheet is available to download in multiple languages listed below;

Light Rail Activation Program

The Transport for NSW CBD Coordination Office is supporting businesses through its Light Rail Activation Program, working with retailers along the light rail route.

Community forums

Transport for NSW is working closely with communities across the CBD and South East Light Rail route to provide up-to- date information on the project, construction and potential impacts.

Community forums have been established in precincts across the CBD and South East Light Rail route. There are three community forums:

  • CBD
  • Surry Hills / Moore Park
  • Randwick / Kingsford / Kensington

These forums will be a regular opportunity for the community to learn more about the project, and how they can best prepare for construction.  If you would like to attend the next community forum in your area, please contact Sydney Light Rail by emailing projects@transport.nsw.gov.au or call 1800 684 490.  You will be required to register before attending any of the community forums.

Sydney Light Rail Community Forum Terms of Reference

Community Reference Group

The Sydney Light Rail (SLR) Community Reference Group has been established as a consultative group to provide advice and make recommendations on initiatives that would engage and support communities affected along the alignment, including identifying potential mitigations of impacts during the construction period. It is intended that the SLR Community Reference Group will run until the completion of construction of the CBD and South East Light Rail.

Sydney Light Rail Community Reference Group Terms of Reference

Minutes from previous meetings can be found in our library section under Business and Community Information

Business Connect

The construction of the CBD and South East Light Rail could change the way businesses operate. Business Connect is a dedicated and personalised NSW Government program that provides trusted advice to help  start or grow a business.

To help, Business Connect has dedicated light rail advisors, workshops and events to provide independent and confidential business advice and information during the construction period.

An advisor can visit your workplace and help you:

  • adapt your business to reach new customers online
  • manage revenue and cash flow
  • attend a light rail workshop or seminar
  • source information about the Sydney Light Rail construction to plan ahead


To talk to an advisor, call 1300 134 359 or visit industry.nsw.gov.au/businessconnect